OneSolarLink ("the Platform"), operated by Off Grid Energy Solutions ("OGES," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you access our services at onesolarlink.com.
1. Information We Collect
We collect information you provide directly to us and information generated through your use of the Platform's core tools:
Account Data: Name, email address, profile picture, and credentials provided during registration via Firebase Authentication or Google OAuth.
Solar Tool Data: Appliance lists, power ratings, usage patterns, and geographical irradiance data used within the Solar Calculator and System Designer.
Community Content: Forum threads, posts, comments, and media (images) uploaded to our optimized storage systems.
Performance Metrics: Usage patterns, device types, and interaction logs collected via Google Analytics to optimize calculation accuracy.
2. Purpose of Processing
We process your data to maintain a professional-grade solar design ecosystem:
Technical Accuracy: To generate and persist complex off-grid system architectures customized to your irradiance zone.
Community Integrity: To facilitate peer-to-peer technical support and discourage fraudulent or abusive content in the Forum.
Service Communications: To deliver system design reports, verification links, and critical platform updates. We maintain a zero-spam policy.
3. Data Sharing & Third Parties
Your data is never sold. We utilize industry-leading sub-processors to maintain service quality:
Infrastructure: Firebase (Google Cloud) for secure data hosting and encrypted authentication.
Media: ImageKit.io for secure, optimized delivery of forum imagery.
Payments: PayPal for transaction processing. OGES does not store or process your credit card numbers on our servers.
4. Security Standards
We implement rigorous technical standards including AES-256 encryption at rest (via Firestore) and TLS encryption in transit. Access to user data is strictly limited to authorized OGES personnel for maintenance and support purposes.
5. Your Data Rights
Under global standards (including GDPR/CCPA principles), you have the right to access, export, or request the deletion of your personal data. You may manage these preferences in your Profile Settings or contact us directly for account termination.